01Nine engagement states, each with a defined reac
Nine engagement states, each with a defined reaction
04Intent & Engagement Detection
“The sequence should react, not blindly continue.”
02Positive reply → stop, escalate, draft the recor
Positive reply → stop, escalate, draft the record
03“Not now” → pause and schedule the return
“Not now” → pause and schedule the return
04Out-of-office → delay to the return date
Out-of-office → delay to the return date
05Unsubscribe → suppress everywhere in 0.2 s
Unsubscribe → suppress everywhere in 0.2 s
06No engagement → change the approach, then stop
No engagement → change the approach, then stop
In the product
Intent & Engagement Detection, interactive.
Click, drag or type — every control is live.
SV
Sandeep Voghra · Max HealthcareYes — send the ICU module pricing and let's set up 20 minutes next week.
InterestedReply Triage Agent“Yes — send the ICU module pricing and let's set up 20 minutes next week.”
Classified as Interested in 0.4 s.What happened next: Sequence stopped · deal drafted by Vera · reply routed to you
AK
Anita Kapoor · NorthwindNot this quarter, check back in October after our budget resets.
Not nowReply Triage Agent“Not this quarter, check back in October after our budget resets.”
Classified as Not now in 0.4 s.What happened next: Sequence paused · follow-up scheduled 1 Oct · no manual task needed
RM
Rahul Mehta · Bhatia LogisticsI'm not the right person — try our ops head, Priya (cc'd).
ReferralReply Triage Agent“I'm not the right person — try our ops head, Priya (cc'd).”
Classified as Referral in 0.4 s.What happened next: New contact Priya created · original thread linked · sequence restarted to Priya
OO
auto-reply · Coastal HotelsI am out of the office until 14 September with limited email access.
Out of officeReply Triage Agent“I am out of the office until 14 September with limited email access.”
Classified as Out of office in 0.4 s.What happened next: Step delayed until return date · no send burned
JD
J. Dawson · Orbit StudioPlease remove me from this list.
UnsubscribeReply Triage Agent“Please remove me from this list.”
Classified as Unsubscribe in 0.4 s.What happened next: Suppressed across every workspace mailbox in 0.2s
Reply Triage Agent
“Yes — send the ICU module pricing and let's set up 20 minutes next week.”
Classified as Interested in 0.4 s.What happened next: Sequence stopped · deal drafted by Vera · reply routed to you
Guardrail
Where this layer sits in the decision.
Guardrail decision · one message, ten layers
Timing
Deliverability
Personalization
Intent
Pressure
Conflict
Conversation
Outcome
Safety score
Guardrail
…
SENDDELAYCHANGESKIPPAUSESTOPESCALATE
What is intent & engagement detection in Quotarider?
Every interaction changes the sequence: opened, clicked, replied, positive, negative, “not now”, out-of-office, unsubscribe, no engagement. The sequence reacts; it never blindly continues.
intent detection salesEvery planGoverned
How does it relate to the other layers?
Intent & Engagement Detection is layer 4 of nine. Each layer scores the same step; the Guardrail Layer reads all nine and issues one verdict — send, delay, change, skip, pause, stop or escalate. No layer, and no user, can bypass the guardrail by raising a sending limit.
9 layers7 verdictsOne brain per person
Questions teams ask
Is intent & engagement detection on the free plan?
Yes for the deterministic parts; AI-drafted parts use your own key.
Can I tune it?
Thresholds and windows within admin bounds, and readable automation rules; the guardrail itself cannot be disabled.
Try intent & engagement detection on the free plan.
Your own mailboxes; the guardrail included.